2018 Ford Explorer XLT Warranty Coverage


I have a 2018 Ford explorer XLT. only 16,000 miles and for the past year i have been taking it in to Ford with issues. The push start button sometimes do not work. it i very random sometimes it happens 1 time a week now its daily. Ford says they cant find nothing wrong and no codes to check. I am running out of options since they don’t know what it is the warranty cant help.

If you want Ford Warranty to fix it. And it is doing it once a day now. Take it back to them and leave it. Explain to them the issue you are having and suggest that the Service manager drive it for a week to experience it him/herself. Random issues are difficult but with it happening more and more frequently should be a little easier to diagnose.

If you do not get the results you are looking for at one Dealership, you are still able to take it to a different one.

Ford Warranty Recommendation

Your satisfaction is our #1 goal. If you have any questions or concerns, or
are unsatisfied with the service you are receiving, follow these steps:

  1. Contact your Sales Representative or Service Advisor at your
    selling/servicing dealership.
  2. If your inquiry or concern remains unresolved, contact the Sales
    Manager, Service Manager or Customer Relations Manager.
  3. If you require assistance or clarification on Ford Motor Company policies or procedures, please contact the Ford Customer Relationship Center.

In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired:

In Canada:
Customer Relationship Centre
Ford Motor Company
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1–800-565-3673 (FORD)